Testimonials & Reviews
Anne Arundel Gastroenterology Associates, P.A.
Gastroenterology & Hepatology located in Annapolis, MD, Kent Island, MD, Odenton, MD, Bowie, MD, Pasadena, MD & Greenbelt, MD
Anne Arundel Gastroenterology Associates, P.A. always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 2066 reviews with an average rating of 4.84 out of 5 stars. Please read what others are saying about Anne Arundel Gastroenterology Associates, P.A. below, and as always, we would love to collect your feedback.
Michael M.
Submitted 08/09/24
Good afternoon,
I recently had a colonoscopy at your Bestgate Rd, Annapolis facility on Thursday morning, August 8th. I wanted to take a moment to share my overall experience and provide some feedback.
First, I would like to commend the staff and doctors for their politeness and professionalism. The facility itself was clean and well-maintained, which contributed to a generally positive experience.
However, I encountered an issue that I feel needs addressing. The anesthesiologist’s demeanor was notably aggressive and seemed almost angry. When I informed her about my sleep apnea and CPAP usage, her response was alarming. She said, “Well if you have any issues, I’m going to wake you up and you will just have to be awake for the procedure.” Her tone was far from reassuring and made me feel uncomfortable. Her manner during the entire process, including when I had to reposition on the gurney, was quite brusque, which was distressing.
Additionally, I would like to address the EKG lead pads used during my procedure. In my previous experiences with EKG tests, I have never encountered such discomfort. The pads that your facility used had an adhesive that was difficult to remove and caused significant pain, pulling at my skin and removing all body hair which they came in contact with. While one pad was removed while I was unconscious, the others were left for me to deal with later. Why were they not removed when the leads were removed while I was still unconscious. I suggest considering less aggressive pads or offering to shave the area where the leads will be applied to improve patient comfort.
My wife, who had a similar procedure at your facility last month, also experienced difficulties with the anesthesiologist. It seems this may be an ongoing issue. Both of us work in professional environments where customer service and demeanor are crucial, and we believe the same should apply to patient interactions.
Thank you for taking the time to consider this feedback. I hope it can help improve the experience for future patients.
Best regards,
Michael Mooney
Carla D.
Submitted 08/09/24
Very pleased with care I received and professional manner in which it was delivered.
Torsten A.
Submitted 08/08/24
Friendly consultation.
Cherby W.
Submitted 08/07/24
The doctor performed the best he could, I suppose because my colon was not totally cleaned.
The office emailed forms to me to purchase Gatorade and laxatives
The doctor put in the report that I had a Colonoscopy with Extended Prep Protocol - this is NOT TRUE!
I was told I now need to have a Colonoscopy with Extended Prep Protocol because my colon was not clean enough.
I was told to buy laxatives and Gatorade (that I did) and followed the procedure that I was given. I was NOT given the EXTENDED protocol until after my procedure and was told I need to have it done again.
I was given the extended form - this time WITH the Rx . I am the only person I know who was told to use a Gatorade solution.
I asked why I was not given a prescription and was told the the Gatorade solution was the same thing - I now know it isn't.
I hope there are no later problems; I do not think my insurance will pay for a retest because of the report the doctor submitted.
John B.
Submitted 08/05/24
Uneventful
Christopher B.
Submitted 08/05/24
Care was prompt and professional. I never had to wait long between the various steps involved in my procedure. All of the staff was friendly and very clear about what they were doing and what would happen next. They answered questions and clarified as needed and were very patient. I was comfortable and at-ease throughout my entire experience and procedure. I definitely recommend Dr. Olenec and this practice.
Patricia H.
Submitted 08/04/24
Dr. Jackson has set a colonoscopy that is needed to determine what treatment if any is required. I am not certain that I have colitis. She will help me resolve this.
Janet L.
Submitted 08/03/24
This was a seamless experience and the service I received was at the highest professional level. The prep for the colonoscopy was a challenge this time for me, but that’s outweighed by my piece of mind. I attended the funeral today for wonderful neighbor who died from colon cancer at the age of 55.
Kara S.
Submitted 08/03/24
Procedure was quick and easy. I’ll definitely see her again and I have already referred her to a friend.
Jon M.
Submitted 08/03/24
Lauren was amazing!! Great attitude and seemed to genuinely care about me and her job. I highly recommend her to anyone for any issue.
Angela F.
Submitted 08/02/24
Everyone that I had contact with was was great except for the nurse, I don’t know her name, but she has short blonde hair, and was the one that actually hooked my IV up she would not make eye contact with me. She did not introduced herself to me. She would not speak to me at all. I’m pretty sure his name is Sam Who serves in the military? He put my oxygen on, and gave me the injection of propofol Was so very kind and so informative. He made me feel so much at ease.
Steve S.
Submitted 08/02/24
Perfect.
Care from the front door to the walkout to the car
Robert W.
Submitted 08/02/24
Mrs. Berlenbach was awesome during my first visit with her. She reviewed my medication issues, quickly but patiently resolved them, and had excellent suggestions on a new approach.
Margaret M.
Submitted 08/02/24
Dr. Hasan was very patient while I joined the Teladoc appointment call. He provided excellent feedback on my various test results. He appears to cares very much for his patience.
Nicole B.
Submitted 07/30/24
My Visit was very easy fast checking in. The way it was a little long but once I got to the back everyone was very nice helpful and they took me right in and coming out was like very smooth. that I have had in the past so thank you again Doctor Jackson...
Cindy B.
Submitted 07/29/24
Answered all of my concerns in a way that I could understand them
Patti M.
Submitted 07/29/24
Today I had a colonoscopy with Dr. Jenks who is excellent and really cares about his patients. The staff were all very friendly and professional. They made me feel more comfortable. Nurse Nathalie was so gentle putting in my IV that I didn’t even feel it going in.
Claudia .
Submitted 07/28/24
Dr Velamati was kind, compassionate, and professional. She gave me a clear picture of the results after my procedure. Over all a great experience.
C W.
Submitted 07/28/24
Unfortunately, my interactions with the staff and physician was less than stellar. The staff refused to call my insurance to verify my plan, instead looking at my card and telling me it was only good in forcing me to pay out of pocket. The physician did not listen to any of my concerns, told me my problem was my medications and sent me on my way.
Marcela M.
Submitted 07/28/24
Excellent visit. Fast and efficient. Staff was very friendly and Dr. Velamati was wonderful!